Customer Cancellations

• If you wish to cancel your booking, you must provide at least 24 hours' notice before the scheduled start time to be eligible for a full refund or the option to reschedule.

• Cancellations made with less than 24 hours' notice are non-refundable. However, you may request a one-time rebooking to another available date within 14 days of your original booking, subject to availability.
   

No-Shows

• If you do not attend your booking and fail to provide notice, your booking will be considered a no-show.

• No refunds or rebooking options are offered for no-shows.
   

Rescheduling

• If you provide more than 24 hours' notice, we are happy to reschedule your booking to another available date at no additional charge.

 

Cancellations by Hydeout

• In the rare event that Hydeout needs to cancel your booking (e.g., due to unforeseen circumstances), you will be offered the choice of a full refund or a reschedule to a future available date.

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Last Updated: 28 April 2025